Design Philosophy
The most successful technologies build in usability from the ground up by incorporating deep understanding of the people and purpose they are built to serve. The more critical the technology is, the more important usability becomes.
My Mission: provide actionable, timely, and evidence-based usability recommendations to help you make the best possible design decisions.
Services
Human Factors & Usability Evaluation
Identify and mitigate design-induced errors to ensure systems are intuitive and safe for front-line operators.
Workflow & Operational Analysis
Map and optimize task sequences to eliminate bottlenecks and streamline information flow in complex environments.
Human Systems Integration
Understand design tradeoffs related to staffing, training and human factors engineering, to maximize total system performance and reduce lifecycle costs.
Risk & Resilience Engineering
Engineer systems that gracefully handle variability and recover from unexpected operational stresses.
Training & Workforce Development
Develop evidence-based training programs that accelerate proficiency and ensure team readiness in high-stakes roles.
Requirements Development
Define clear, user-centric operational requirements that guide engineering and procurement from the start.
Experience
Independent Consulting
Veterans Health Administration
Naval Postgrad School
United States Coast Guard
Independent usability consultant supporting healthcare, defense, maritime industry and government. Formative/summative analysis and requirements development for complex operational systems where safety and performance matter.
Supervisory Engineering Psychologist with 3 direct reports. Established 3 new Human Factors business lines in Informatics Division. Led independent research effort to improve VHA Primary Care referrals process ahead of EHR transition.
Lecturer/Lead investigator. Taught 6 post-grad courses in Human Systems & Human Factors Engineering. Graduate thesis and capstone advisor. Conducted ground-breaking research in HFE/HSI workforce competency development and Human-Machine teaming.
Coast Guard Innovation Program Manager. Human Systems Integration Team Lead (USCG HQ). 15 years of operational leadership experience as an Executive Officer, Operations Officer, Deployable Team Leader, and Deck Watch Officer.
400+ Hours
Usability Testing
Board Certified
Human Factors Professional
Experienced Educator
Postgrad Lecturer in Human Systems
operational leader
30yrs Leading High-performing Teams
Share a brief overview of your system or challenge, and I’ll follow up with next steps.
How can I help?
If your organization is developing or operating complex systems where usability, workflow, safety, or human performance matter, I’d be happy to discuss your project.